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In this fast-paced world, occasionally you come across someone who is a shining example of what it means to make a difference. Nominate that person for a Central Illinois Customer Service Association WOW Award. It’s a way to recognize someone in the area who has demonstrated exceptional customer service.
It could be someone who went above and beyond to assist you or someone who demonstrated remarkable compassion and kindness. Recognizing the individual through a WOW Award nomination celebrates the spirit of service and highlights their contributions to making Central Illinois a more positive place to live.
The Central Illinois Customer Service Association (CILCSA) presents the 4th Quarter 2025 WOW Award to Candy Loyd, Chick-Fil-A of Springfield!
Candy’s nominator stated that, “Candy has shown what true customer service looks like—not simply in what she does, but in the spirit with which she does it. From the beginning, Candy’s love for people and her willingness to go the extra mile have set her apart. Though new to Springfield herself, she has quickly become known among customers and coworkers alike as someone who embodies kindness, care, and commitment to excellence. Her supervisors recognized these qualities early and promoted her to oversee catering services, a role in which she has already gone above and beyond.
“One shining example of Candy’s dedication came when she was tasked with delivering catering to an event at Springfield Clinic. Unfortunately, she wasn’t given the correct address. Many would have turned back or left the order at the first wrong location. Not Candy. She drove around town to multiple clinics until she finally found the right one, determined that the customers she was serving would not be disappointed. That persistence, paired with her cheerful attitude, turned what could have been a stressful mishap into a “WOW” moment for her customers.
“Her commitment doesn’t stop with customers—it extends to her colleagues as well. When one coworker’s car broke down and she risked missing her early morning shift, Candy didn’t hesitate. She set her alarm for 4:30 a.m. and picked her teammate up, ensuring she could get to work on time. For Candy, being part of a team means lifting others up, even when it requires personal sacrifice. She embodies the heart of the “WOW” Award—lifting spirits, inspiring kindness, and making Springfield a better place one encounter at a time.”
Congratulations Candy!!! Keep being a shining example of WOW Service!
The WOW Award is CILCSA’s opportunity to recognize those in the Springfield area that inspire us through superior customer service. This quarterly award is available to anyone in our community and nominations can be made by anyone, need not be a CILCSA member to nominate or win!
Nominations are now being accepted at the CILCSA website. Capitol City Now is proud to support CILCSA in its efforts to recognize those who truly make a difference in our community.
