City Water, Light and Power (CWLP) wants its customers to know of a spoof email going out that appears to be from CWLP’s Customer Service Office, which is a common phishing scheme. The email being sent is a request to “Review A Confidential Document & Sign” and it references a DocuSign application. The sender email appears to be from CWLP Customer Service

Customers or others who receive suspicious emails should ignore or delete the received email. CWLP customers can verify their account information and also report that trouble to the CWLP Customer Service by phone (217-789-2030) or email (cwlp.customer@cwlp.com). Customers are also reminded they should never provide any personal information when CWLP isn’t the confirmed receiver of the information. CWLP doesn’t use DocuSign for signatures or send web links as a request to customers to review or sign documents by email.

CWLP wants customers to know:

Don’t be fooled by an email address or a Caller ID that presents as a local contact. Scammers use “spoofing,” and are able to pose the email or call as if from a local source to trick you into answering or responding to it.
Any customer who is unsure if an email or phone call is actually coming from CWLP should take the caller’s name and telephone number, hang up and then call CWLP Customer Service at 217-789-2030, email cwlp.customer@cwlp.com or go online to myCWLP.com to verify account status.