Springfield, IL (CAPITOL CITY NOW) – In the one year since Sonya Massey was shot and killed by a then-Sangamon County Sheriff’s Deputy, some change has happened quickly, and some has not.

Calls immediately were raised for then-County Sheriff Jack Campbell to resign or be ousted.

That was even before Campbell spoke to our news partners at WAND-TV last July, claiming he thinks Shawn Grayson just “snapped.”

“Unfortunately, we couldn’t predict that this was going to happen,” said Campbell.  “Shawn had everything he needed.  He had the training and equipment, tools and experience — he had everything he needed.  We can add layers, and certainly we’ve already kind of looked at revamping our system.  I’m open to talking to anybody that has a better system.  I’ll work with agencies, and work with community groups.  But, you can’t predict human behavior.  Nobody knows why he snapped, and we’ll probably never know.”

Grayson remains jailed on murder charges, with a trial starting in October in Peoria.

Campbell eventually resigned, and was replaced by former Springfield officer Paula Crouch.

Crouch told WAND she knew she had a lot of work to do right away.

“What people perceived as a turmoil, I wanted to be able to help,” said Crouch.  “(I had to) assure the employees, the deputies, the correctional officers that they were still in a good place.  They were going to overcome some of the problems that were presented to them.  And it fell on them, to no fault of the employees themselves.”

Crouch has a message for the public.

“I want the community to know that we’re still here.  We are here to support our community, to keep you safe, to enforce the laws, and that we are here to help be a better part of the community.”

Crouch tackled deputy training right away, moving from computer-based learning, to classroom-based learning, saying that can help deputies learn better, and ask better questions.

Her next concern, Crouch says, is recruitment and retention, something many departments in Illinois are also faced.

The county eventually reached a $10 million settlement with the Massey family, even as federal agencies launched their own investigation.