In this fast-paced world, occasionally you come across someone who is a shining example of what it means to make a difference. Nominate that person for a Central Illinois Customer Service Association WOW Award. It’s a way to recognize someone in the area who has demonstrated exceptional customer service.

It could be someone who went above and beyond to assist you or someone who demonstrated remarkable compassion and kindness. Recognizing the individual through a WOW Award nomination celebrates the spirit of service and highlights their contributions to making Central Illinois a more positive place to live.

The Central Illinois Customer Service Association (CILCSA) presents the 1st Quarter WOW Award to Cheryl Churchill of Arcadia on the Hill!

Cheryl’s nominator said, in part, “Cheryl’s light deserves recognition.  I would like to express my deepest gratitude to the Arcadia’s Admission and Marketing Coordinator.  The process of finding a place to go after my recent hospital stay was challenging, as I was in one of my darkest hours and everything seemed overwhelming.  I had no experience navigating so many care options.  When Cheryl walked into my room, I quickly recognized her genuine concern for my well-being.  She was empathetic, respectful and kind.  She answered all of my questions and helped me to see a clear path forward.  When I told her I had a few personal things to take care of that were causing me anxiety, she simply told me to concentrate on my recover, and she would take care of tightening up my loose ends.  She didn’t have to do this, but she did.  Cheryl’s work makes a real difference in people’s lives.  I am forever grateful for the role she played in my journey.”

Congratulations, Cheryl. You are a true testament to what the CILCSA WOW Award is all about! 

Know someone who should be nominated? Enter a nomination here: www.cilcsa.org/wow